Interface Management IT and Documentation
How do you keep track of all the information and the questions raised between parties involved in interface management? We have talked about IT system tools before, but the terms below show just how fragmented the community is in the vocabulary of IT and documentation.
With multiple terms that mean Interface Issue (that is what we use, but the other terms work just as well) and others that are at least very similar to Interface Register, it is clear that we are an inventive group - and have often created the registers and forms used from scratch, or from whatever document management system was in use at the company. There is nothing wrong with that in itself, of course!
But it is really important to help people make the right choices for their projects today - better to use a tried-and-tested system that is in use by multiple companies, and is probably already known by some of your contractors, than to make up a new system from scratch (or to choose the wrong system). ... and please don't EVER use excel!
There are at least 10 vendors out there. Not all of them are particularly good, and none of them* currently works well with both kinds of project.
(* although that might change - in which case, let us know)
At the 3rd Interface Management conference (in London, October 2016) delegates were invited to write specific interface terms on paper and put them on the wall. We ended up with 48 different terms. This article is the fifth and last in a series that discusses the themes that came out of this exercise.
This article was written by John Thropp and first published in March 2019.